The procedure to return an item purchased in our online store is as follows:
1. SEND AN EMAIL REQUEST FOR RETURN TO firstname.lastname@example.org
Return package should be shipped within 15 days from the date you received the product, letting us know the reason for the return if you think it will help us to continue improving.
2. ITEMS SHOULD BE PACKED
In original condition, together with any and all accessories included in the original package, and may not be used, cleaned or damaged in any way. It should arrive with all original labels and packaging. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.
3. SEND THE ITEM (S) TO THIS ADDRESS
c / Sant Elies, 11-19 apartment 33
08006 Barcelona, Spain
Return shipping costs are the responsibility of the customer. We will not accept any items for return by courier if not sent by certified mail and certain proof of shipment. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for further information and an estimate of their cost before placing your order.
How will I receive my refund?
Once a return is approved, the value of the purchase will be refunded by the same method as made the original payment. Within 5-15 working days.
When will I receive my refund?
Once we have confirmed that the returned article(s) are in perfect condition with all original packaging and labels, you will receive a confirmation by email notifying you of the amount to be credited to your account.
What happens if the refunded amount is incorrect?
Should this happen, please contact us at email@example.com
We will do our best to resolve the issue as soon as possible.